awjkok - I fail to see why you take it upon yourself to contact their provider? Are you honestly that naive to think that for some reason they would listen to a complete stranger and reboot the server of another client not based on credentials but your word? Are you some hidden mod there that the users here do not know about ? It seems very presumptuous of you to think that you somehow have a right to contact their provider.
(forgive me if you are a hidden mod that just joined a month ago)
Quote:
Originally Posted by awjkok
Hi,
When I noticed eu.voxalot.com was down. I contacted Leaseweb, they informed me they can only act on the request of a know e-mail address: "I n order to handle this request we need an identified e-mailt." Nevertheless I later got the following reply: " Hello, As far as we can see the host is up. I cannot check the server without permission of our customer. Please contact your hosting provider to solve this issue."
So apparently they were waiting for some response form Voxalot. I forwarded my correspondence with Leaseweb to info@voxalot.com but still no reply.
Maybe Voxalot should authorize a few dedicated users to raise a support ticket when a server goes down, We are the first ones to notice if anything is wrong. Personally I live near Amsterdam were Leaseweb's data centers are, I won't mind keeping backup (server) at home and take it to Leaseweb if anything goes wrong. |