Voicemail Issue

richard · 05-05-2007, 01:35 PM

Hi Martin

I am experiencng a problem witht Voicemail and I'm trying to troubleshoot the source of the problem with limited success.

I have a DID pointed to us.voxalot.com. When I call it and my eyeBEAM softphone is on, everything WORKS as expected. The softphone rings the expected number of seconds and then the call goes to voicemail.

Now, when I call the DID with the softphone off. The results are inconsistent.

1. Sometimes it goes straight to Voicemail
2. Sometimes it rings a few times then goes to voicemail
3. Sometimes it just keeps ringing and I never seem to reach voicemail
4. Sometimes it gives a busy signal and I never seem to reach voicemail

Now in case 3 & 4, I say "I never seem to reach voicemail", because although I never hear the voicemail greeting, my Voxalot Voicemail box sends me notification of a 64K (Blank) empty voicemail message.

Do you have any idea what could be causing this problem?

Thanks in advance for any help

Richard

richard · 05-05-2007, 04:37 PM

I just realized I had a Hardphone connected to Voxlaot. I shut it off and now I'm only having # 3 & 4 happening. This is worst :-(

Quote:

Originally Posted by richard

Hi Martin

I am experiencng a problem witht Voicemail and I'm trying to troubleshoot the source of the problem with limited success.

I have a DID pointed to us.voxalot.com. When I call it and my eyeBEAM softphone is on, everything WORKS as expected. The softphone rings the expected number of seconds and then the call goes to voicemail.

Now, when I call the DID with the softphone off. The results are inconsistent.

1. Sometimes it goes straight to Voicemail
2. Sometimes it rings a few times then goes to voicemail
3. Sometimes it just keeps ringing and I never seem to reach voicemail (call from cell)
4. Sometimes it gives a busy signal and I never seem to reach voicemail (call from home line)

Now in case 3 & 4, I say "I never seem to reach voicemail", because although I never hear the voicemail greeting, my Voxalot Voicemail box sends me notification of a 64K (Blank) empty voicemail message.

Do you have any idea what could be causing this problem?

Thanks in advance for any help

Richard

martin · 05-05-2007, 11:00 PM

Quote:

Originally Posted by richard

I just realized I had a Hardphone connected to Voxlaot. I shut it off and now I'm only having # 3 & 4 happening. This is worst :-(

Who is your DID provider Richard?

richard · 05-05-2007, 11:44 PM

Hi Martin

It's DID World Wide (didww.com)

Richard

martin · 05-06-2007, 12:27 AM

Quote:

Originally Posted by richard

Hi Martin

It's DID World Wide (didww.com)

Richard

Ok that explains it. We have had reports that DIDWW DIDs do not work with Voxalot (ringing not timing out).

We were told that if they changed the server within the didww interface to the middle east things worked.

As a test try making this change.

richard · 05-06-2007, 12:56 AM

Hey Martin

Thank you. I'll give that a try.

Richard

Quote:

Originally Posted by martin

Ok that explains it. We have had reports that DIDWW DIDs do not work with Voxalot (ringing not timing out).

We were told that if they changed the server within the didww interface to the middle east things worked.

As a test try making this change.

jephone · 05-07-2007, 05:25 AM

Quote:

Originally Posted by martin

Ok that explains it. We have had reports that DIDWW DIDs do not work with Voxalot (ringing not timing out).

We were told that if they changed the server within the didww interface to the middle east things worked.

As a test try making this change.

no. DIDww's DIDs work with voxalot. I am using it.

richard · 05-07-2007, 01:45 PM

Yes indeed they do work with Voxalot. They do forward the calls to Voxalot, but the problem I am having is with Voxalot Voicemail.

I'm trying the middleast server at DIDWW and see if the problem described above continues.

I'll let the group know.

Richard

Quote:

Originally Posted by jephone

no. DIDww's DIDs work with voxalot. I am using it.

kurun · 05-08-2007, 03:23 AM

DIDWW seems to work fine with a Voxalot account, using the test numbers on the Web Page using the USA server.

1) Call rings through as expected and stops ringing, when calling party hangs up.
2) If call is answered, 2 way voice communication is established (using G729 codec).
3) Call goes into Voice Mail if allowed to ring for the timeout period.

This probably does not help you solve the problem you are experiencing, but perhaps it may point to something other than the DID from DIDWW.

Might be worth trying another DID, like perhaps one from IPKall, and see if you get the same behaviour.

05-05-2007, 01:35 PM	#1 (permalink)
richard Senior Member Join Date: Mar 2006 Posts: 153 Thanks: 37 Thanked 7 Times in 7 Posts	Voicemail Issue Hi Martin I am experiencng a problem witht Voicemail and I'm trying to troubleshoot the source of the problem with limited success. I have a DID pointed to us.voxalot.com. When I call it and my eyeBEAM softphone is on, everything WORKS as expected. The softphone rings the expected number of seconds and then the call goes to voicemail. Now, when I call the DID with the softphone off. The results are inconsistent. 1. Sometimes it goes straight to Voicemail 2. Sometimes it rings a few times then goes to voicemail 3. Sometimes it just keeps ringing and I never seem to reach voicemail 4. Sometimes it gives a busy signal and I never seem to reach voicemail Now in case 3 & 4, I say "I never seem to reach voicemail", because although I never hear the voicemail greeting, my Voxalot Voicemail box sends me notification of a 64K (Blank) empty voicemail message. Do you have any idea what could be causing this problem? Thanks in advance for any help Richard

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05-05-2007, 11:44 PM	#4 (permalink)
richard Senior Member Join Date: Mar 2006 Posts: 153 Thanks: 37 Thanked 7 Times in 7 Posts	Hi Martin It's DID World Wide (didww.com) Richard

05-08-2007, 03:23 AM	#9 (permalink)
kurun Join Date: Sep 2006 Location: Toronto, Canada Posts: 511 Thanks: 65 Thanked 139 Times in 108 Posts	DIDWW seems to work fine with a Voxalot account, using the test numbers on the Web Page using the USA server. 1) Call rings through as expected and stops ringing, when calling party hangs up. 2) If call is answered, 2 way voice communication is established (using G729 codec). 3) Call goes into Voice Mail if allowed to ring for the timeout period. This probably does not help you solve the problem you are experiencing, but perhaps it may point to something other than the DID from DIDWW. Might be worth trying another DID, like perhaps one from IPKall, and see if you get the same behaviour.