provider: sipgate shows "request sent" since monday

[tomblandford]

Originally Posted by sipgate

we block Voxalot and similar services, because our customer has to give them the login details.
This is a security problem.
Best regards,
Frederik van Koningshoven

Here it is in black and white. So, Martin, can anything be done to persuade them?

[cdab]

######
vielen Dank für Ihre Email. Ihre Zugangsdaten zu dem Dienst sipgate sind grundsätzlich vertraulich zu behandeln und dürfen nicht an Dritte weitergegeben werden. Im Falle des von Ihnen genannten Angebotes, ist das fragliche Unternehmen zudem in der Vergangenheit durch unseriöse Geschäftspraktiken aufgefallen. Zum Schutze aller unserer Kunden sind wir daher bemüht, dem potenziellen Mißbrauch durch dieses Unternehmen vorzubeugen.
######
to give the gist of the supportemail:
login details must not be given to 3rd parties. the provider mentioned above (note: voxalot is ment) attracted attention due to nonserious business practices. for our customers safety we try to remedy potential abuse through this corporation.
######

sad news (

[martin]

Originally Posted by 224769

as i said it's working perfect...sipgate.de, sipgate.co.uk and freedigits working with no problem on us.voxalot.com server......

It's worth noting there are 2 U.S. servers in a load balanced configuration, so it is possible one is blocked and not the other.

[martin]

Originally Posted by tomblandford

Here it is in black and white. So, Martin, can anything be done to persuade them?

All we can do is ask the question. As their customers I am guessing you probably have more of an influence than we do, however we will attempt to make contact.

Edit: I am curious if they consistently enforce this business rule. For example, are they blocking fring.com as well? I would be surprised if that was the case......

Edit2: Obviously they don't fring Forums - Questions, Answer, Comments and News I would be interested to know if this is an across the board "security rule" or if simply Voxalot was "singled out".....

[mgoebel]

There seems to be an entire story between Voxalot and Sipgate. Yet it's material enough for a blog post.

In fact it's enough for an entire article which deals with the problem in general: With every time more services moving into the internet people have to provide every time more secret login data to 3rd parties.

It's not only Voxalot. It's also PBXes.com, simplyConnect, Fring, Barablu, Nimbuzz, Talkster, Mobivox, Iskoot, Skip2PBX, ...

Dozens of companies have to deal with this problem. There has to be a more intelligent solution than just blocking Voxalot. What's missing is a secure way to share login data. It reminds me of my post in april, "Theoretically Voxalot could steal all our VoIP minutes" (http://forum.voxalot.com/voxalot-sup...-minutes.html).

[martin]

Originally Posted by El_Condor

What's missing is a secure way to share login data.

I agree, and there is a framework that supports this concept:

OpenID: an actually distributed identity system

I would be very surprised if sipgate was also blocking:

PBXes.com, simplyConnect, Fring, Barablu, Nimbuzz, Talkster, Mobivox, Iskoot, Skip2PBX, ...

If they are not blocking them, then I am curious to understand the reason Voxalot has been singled out???

[tomblandford]

Originally Posted by martin

As their customers I am guessing you probably have more of an influence than we do, however we will attempt to make contact.

So, everybody email Sipgate support to complain about this policy...

Originally Posted by cdab

For our customers safety we try to remedy potential abuse through this corporation.

Can't we choose for ourselves?

[tomblandford]

Originally Posted by sipgate

Unfortunately, we don't consider them as trustworthy.
This decision will not be changed in near future.
Best regards,
Frederik van Koningshoven

Ouch - bet that hurts, Martin!

[martin]

Originally Posted by tomblandford

Ouch - bet that hurts, Martin!

Not at all Tom. I don't think the issue is trust I rather suspect the issue is "least cost routing".
.

[mgoebel]

Originally Posted by martin

Not at all Tom. I don't think the issue is trust I rather suspect the issue is "least cost routing".

Poor Sipgate!

Mean Germans use them only to receive calls on their free incoming numbers and Betamax for free outgoing calls.