Registration with keyyo.net stop working

stec · 06-23-2008, 09:24 AM

Since this WE, registration with my provider keyyo.net is no more working. In the provider list, it says: Failed.
Is there any changes in your configuration that may cause this recent issue ? It was working for months before. I have also contacted keyyo to dig into that issue.
Thank in adance for your help in solving that problem. I can provide account information in private if needed.

emoci · 06-25-2008, 01:13 AM

There has been no changes that I am aware of...

Do keep updated how keyyo responds...

stec · 06-25-2008, 06:52 AM

Well, Keyyo has also responded that nothing has been changed recently.
And, late yesterday, I have retried the registration, and it work again. I really wonder why it have failed for a couple of hours, since, I have not changed anything myself either !
Hope it will stay stable for month now as it has been before.
I take the occasion to suggest you a better error reporting in case of failure, since the only word failed is a little bit light to tackle the issue.

Thanks for your collaboration.

stec · 06-27-2008, 10:02 AM

Well, it have stopped again, but differently. I was able to use the provider for calling, but it was no more registered. It does not say failed, but there was a "-" in place of the word "registered" in the service provider list. I have resave the profile, it is now "pending", I let you know the outcome... but these problem impact seriously my communication, and since I have paid for this service, I am not really happy. Once again, I can provide account information in private if required for investigating this issue.

martin · 06-27-2008, 10:10 AM

SIP registrations take from 5-10 mins to take effect from the time you save. It is best to wait for at least 10mins for the status to update.

stec · 06-27-2008, 10:56 AM

I know that point, I just say that it have drop the registration, showing "-" and that I had have to restart it.

Now, after "Pending", and waiting has usual, I have again a "-" in place of "registered" or "failed", which is unexpected. But, I have then tried to call myself with my GSM, and my phone has ring, which means that I am registered !

So status shown is not real status ! Thats better than last week, where status were failed and nothing work, but I am now worried on the stability of your solution. It has work perfectly for month, and now seems unreliable

martin · 06-27-2008, 11:12 PM

Quote:

Originally Posted by stec

It has work perfectly for month, and now seems unreliable

Nothing has changed on our side for quite a while now. That said however, please PM me your 6 digit account number and I will take a look.

wizgan · 06-29-2008, 04:06 PM

Hi Martin

for me too, keyoo doesn't working fine . I have 2 keyyo accounts can you see what is a probleme ?

my voxalot number : 180261

thanks

stec · 07-03-2008, 09:52 AM

Any clue regarding the instabilities and wrong status reporting we suffer on this issue ? Are you working on something ?

06-23-2008, 09:24 AM	#1 (permalink)
stec Junior Member Join Date: Jun 2008 Posts: 5 Thanked 0 Times in 0 Posts	Registration with keyyo.net stop working Since this WE, registration with my provider keyyo.net is no more working. In the provider list, it says: Failed. Is there any changes in your configuration that may cause this recent issue ? It was working for months before. I have also contacted keyyo to dig into that issue. Thank in adance for your help in solving that problem. I can provide account information in private if needed.

06-27-2008, 10:10 AM	#5 (permalink)
martin Join Date: Feb 2006 Posts: 2,433 Thanked 440 Times in 232 Posts	SIP registrations take from 5-10 mins to take effect from the time you save. It is best to wait for at least 10mins for the status to update. __________________ Martin Please post support questions on the forum. Do not send PMs unless requested. For real time Voxalot updates click HERE and add yourself to the group. Join Martin on Facebook

06-29-2008, 04:06 PM	#8 (permalink)
wizgan Junior Member Join Date: Jun 2008 Posts: 2 Thanked 0 Times in 0 Posts	keyyo not working for me too... Hi Martin for me too, keyoo doesn't working fine . I have 2 keyyo accounts can you see what is a probleme ? my voxalot number : 180261 thanks

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06-25-2008, 01:13 AM	#2 (permalink)
emoci Join Date: Jul 2007 Location: Toronto, Canada Posts: 923 Thanked 211 Times in 177 Posts	There has been no changes that I am aware of... Do keep updated how keyyo responds...

06-25-2008, 06:52 AM	#3 (permalink)
stec Junior Member Join Date: Jun 2008 Posts: 5 Thanked 0 Times in 0 Posts	Well, Keyyo has also responded that nothing has been changed recently. And, late yesterday, I have retried the registration, and it work again. I really wonder why it have failed for a couple of hours, since, I have not changed anything myself either ! Hope it will stay stable for month now as it has been before. I take the occasion to suggest you a better error reporting in case of failure, since the only word failed is a little bit light to tackle the issue. Thanks for your collaboration.

06-27-2008, 10:02 AM	#4 (permalink)
stec Junior Member Join Date: Jun 2008 Posts: 5 Thanked 0 Times in 0 Posts	Well, it have stopped again, but differently. I was able to use the provider for calling, but it was no more registered. It does not say failed, but there was a "-" in place of the word "registered" in the service provider list. I have resave the profile, it is now "pending", I let you know the outcome... but these problem impact seriously my communication, and since I have paid for this service, I am not really happy. Once again, I can provide account information in private if required for investigating this issue.

06-27-2008, 10:56 AM	#6 (permalink)
stec Junior Member Join Date: Jun 2008 Posts: 5 Thanked 0 Times in 0 Posts	I know that point, I just say that it have drop the registration, showing "-" and that I had have to restart it. Now, after "Pending", and waiting has usual, I have again a "-" in place of "registered" or "failed", which is unexpected. But, I have then tried to call myself with my GSM, and my phone has ring, which means that I am registered ! So status shown is not real status ! Thats better than last week, where status were failed and nothing work, but I am now worried on the stability of your solution. It has work perfectly for month, and now seems unreliable

07-03-2008, 09:52 AM	#9 (permalink)
stec Junior Member Join Date: Jun 2008 Posts: 5 Thanked 0 Times in 0 Posts	Any clue regarding the instabilities and wrong status reporting we suffer on this issue ? Are you working on something ?